Refund & Returns Policy

Effective Date: 29th April, 2026
Business Name: Dosrise

This Refund & Returns Policy outlines the conditions under which refunds, returns, and exchanges are accepted for purchases made through Dosrise. This policy is designed to comply with Stripe requirements, consumer protection laws, and fair business practices.

1. Eligibility for Returns

We accept returns only under the following conditions:

  • The item is unused, unopened, and in its original packaging
  • The return request is initiated within 7 days of delivery
  • The product is not listed under non-returnable items

2. Non-Returnable Items

For hygiene and safety reasons, the following items are strictly non-returnable:

  • Opened or used bath and beauty products
  • Items with broken seals
  • Personal care items once delivered
  • Products marked as “Final Sale” or “Non-Returnable”

3. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item:

  • You must report it within 48 hours of delivery
  • Provide clear photo or video evidence
  • After verification, we will offer a replacement or refund

Failure to report within the stated timeframe may result in rejection of the request.

4. Refund Eligibility

Refunds are approved only if:

  • The return meets all eligibility criteria
  • The product passes inspection after return
  • The issue is verified (for damaged/incorrect items)

Refunds will not be issued for misuse, mishandling, or normal wear.

5. Refund Process

  • Approved refunds are processed within 5–10 business days
  • Refunds are issued to the original payment method via Stripe
  • We do not provide cash refunds under any circumstances

Processing time may vary depending on your bank or payment provider.

6. Return Shipping Responsibility

  • Customers are responsible for return shipping costs unless the error is on our side
  • Shipping charges (if any) are non-refundable
  • We recommend using a trackable shipping method

7. Order Cancellation

  • Orders can be cancelled only before dispatch
  • Once shipped, cancellation is not possible
  • Approved cancellations will be refunded via the original payment method

8. Exchange Policy

We offer exchanges only if:

  • The item is defective or incorrect
  • Replacement stock is available

We do not offer exchanges for preference-based reasons (e.g., dislike of fragrance or texture).

9. Fraud Prevention & Abuse

To comply with Stripe policies and prevent misuse:

  • We reserve the right to refuse refunds or returns that show patterns of abuse
  • Suspicious transactions may be flagged and investigated
  • Chargeback abuse may result in account restriction or legal action

10. Chargebacks & Disputes

Customers are encouraged to contact us before initiating a chargeback.
Unnecessary disputes through Stripe may delay resolution and can lead to account review.

11. Compliance with Payment Processing Standards

All refunds are processed in accordance with Stripe’s policies:

  • Refunds are issued only after approval
  • No off-platform or manual refund methods are used
  • Full transaction records are maintained for compliance

12. Policy Enforcement

Failure to comply with this policy may result in:

  • Rejection of refund/return requests
  • Permanent restriction from placing future orders

13. Contact Information

For return requests or refund-related queries:

  • Email: info@dosrise.ca
  • Phone: +1 (702) 555-0122
  • Address: 1383 W 8th Ave, Vancouver, BC V6H 3W4, Canada
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