Shipping Policy

Effective Date: 29th April, 2026
Business Name: Dosrise

This Shipping Policy defines the terms and conditions related to order processing, shipping, and delivery for purchases made through Dosrise. It is structured to align with Stripe requirements, ensure transparency, and minimize disputes.

1. Order Processing Time

• Orders are processed within 1–3 business days after successful payment confirmation
• Orders are not processed on Sundays or public holidays
• Delays may occur during high-demand periods or unforeseen circumstances

2. Shipping Methods

We use reliable third-party courier partners for delivery.
Shipping options (if applicable) may include:

• Standard Shipping
• Express Shipping

Availability depends on the delivery location.

3. Delivery Timeline

Estimated delivery times:

• Domestic Orders (Canada): 3–7 business days
• Remote Areas: 5–10 business days

Delivery timelines are estimates and not guaranteed.

4. Shipping Charges

• Shipping charges (if applicable) are calculated at checkout
• Any promotional free shipping offers will be clearly displayed
• Charges are non-refundable once the order is shipped

5. Order Tracking

• Tracking details will be shared via email/SMS once the order is dispatched
• Customers are responsible for monitoring delivery status using the provided tracking link

6. Address Accuracy

• Customers must provide complete and accurate shipping details
• We are not responsible for delays or losses due to incorrect or incomplete addresses
• Address changes are not allowed after dispatch

7. Failed Delivery Attempts

• Courier partners may attempt delivery multiple times
• If delivery fails due to customer unavailability or incorrect details:
  • The package may be returned to us
  • Re-shipping charges may apply

8. Delayed or Lost Shipments

• While we work with trusted logistics partners, delays may occur due to:
  • Weather conditions
  • Operational disruptions
  • External factors beyond our control

If a shipment is confirmed lost:

• A replacement or refund may be issued after investigation

9. Damaged Packages in Transit

• If the outer package appears damaged, customers should:
  • Refuse delivery, or
  • Record an unboxing video as proof

Claims without sufficient evidence may not be accepted.

10. International Shipping (If Applicable)

• International orders may be subject to customs duties, taxes, or import fees
• These charges are the responsibility of the customer
• Delivery timelines may vary based on destination country

11. Compliance with Payment Processing Standards

• Orders are shipped only after successful payment authorization via Stripe
• We maintain shipping and delivery records for dispute resolution
• Proof of delivery may be required in case of claims or chargebacks

12. Non-Deliverable Packages

If a package is returned due to:

• Incorrect address
• Customer refusal
• Failure to accept delivery

We may:

• Deduct shipping and handling charges
• Issue a partial refund (if applicable)

13. Contact Information

For shipping-related inquiries:

• Email: info@dosrise.ca
• Phone: +1 (702) 555-0122
• Address: 1383 W 8th Ave, Vancouver, BC V6H 3W4, Canada